Basics for any Advisor
FRIENDS BUY FROM FRIENDS Friends Buy from Friends: Building Customer Trust Creating strong customer relationships is essential to success...
Service Drive Inspection / Walk Around A thorough service drive inspection begins the moment you greet the customer at...
Active Delivery Process Performing an active delivery of the repair order is a crucial step in maintaining customer trust...
What Is an Automotive Service Advisor? An Automotive Service Advisor serves as the critical link between customers and the...
Skills That Pay the Bills Success in the service industry requires a mix of technical knowledge, customer service skills,...
10-2-4 Rule The 10-2-4 rule originated as a marketing slogan for Dr. Pepper in the 1930s, encouraging people to...