Step 1: Engage & Ask

"Mr./Ms. [Customer’s Last Name], before we begin your service today, I have a quick question—have you ever gone over your recommended oil change intervals?"

Step 2: Educate & Explain the Need

"Based on the condition of your oil, we’d recommend a Complete Oil System Cleaning. Over time, extended oil changes can cause sludge and debris buildup inside your engine. This can clog oil passages, affect your oil pump, and reduce overall engine efficiency."

Step 3: Explain the Process & Benefits

"Our 3-step cleaning process removes sludge and buildup to restore your engine’s health: This process only adds about 10 extra minutes to your service, but it can greatly extend your engine’s life and performance."
 

• Drain old oil and remove the filter.
• Add an oil system cleaner, install a new filter, and let the engine run for 3–5 minutes to break down contaminants.
• Drain the cleaner, replace the filter, and add fresh, clean oil.

Step 4: Offer the Service

“The price for this service is $_____. Would you like us to perform it for you today?”

Fun Fact:

 A clean oil system can improve fuel efficiency by up to 5%, saving you money at the pump while keeping your engine running smoothly!