Step 1: Engage & Ask

"Mr./Ms. [Customer’s Last Name], do you know when the last time your radiator was serviced? Our records don’t show this service being performed, and it’s essential to help prevent overheating and keep your engine running efficiently."

Step 2: Demonstrate the Need

"Let me show you the condition of your coolant." (Perform a coolant test or show signs of rust, discoloration, or debris.)

"Over time, coolant breaks down and accumulates rust, scale, and other deposits. These contaminants restrict fluid flow, preventing proper heat transfer, which can lead to engine overheating and potential damage."

Step 3: Explain the Process & Benefits

"Our coolant flush service removes harmful buildup and replenishes the system with fresh coolant to maintain optimal engine temperature and performance. Here’s how it works:"
 

1. Pre-Cleaning: We add a specialized flush chemical to help break down and remove rust, scale, and grease from the cooling system.
2. System Flush & Refill: We flush out the old coolant, replace it with fresh, manufacturer-recommended coolant, and add a conditioner to help extend its life.

Benefits of this service:

• Prevents engine overheating by ensuring proper coolant circulation.
• Removes harmful deposits that can clog the cooling system.
• Helps extend the life of your radiator, water pump, and other cooling components.

Step 4: Offer the Service

"This service takes about 15 to 20 minutes and costs $_____. Would you like us to perform the coolant flush for you today?"

Fun Fact:

Did you know that coolant not only keeps your engine from overheating but also prevents it from freezing in extreme cold? That’s why it’s often called ‘antifreeze’—it protects your engine in all weather conditions!