Step 1: Engage & Ask

"Mr./Ms. [Customer’s Last Name], do you know when the last time your power steering system was serviced? Our records don’t show this service being performed, and it’s important for keeping your steering smooth and responsive."

Step 2: Demonstrate the Need

"Let me show you the condition of your power steering fluid." (Perform a fluid test or show discoloration/thickness of fluid.)

"Over time, power steering fluid breaks down, allowing harmful deposits to build up in the lines and pump. This can cause issues like a stiff steering wheel, whining noises, or even pulling while driving."

Step 3: Explain the Process & Benefits

"Our power steering fluid exchange service helps clean and protect your system, ensuring smooth and easy steering. Here’s how it works:"
 

1. Fluid Removal: We remove the old, degraded power steering fluid, which may contain harmful deposits.
2. System Flush & Refill: We replace it with fresh, manufacturer-recommended fluid to restore smooth operation and protect internal components.

Benefits of this service:

• Improves steering response and reduces stiffness. 
• Helps prevent wear and tear on power steering components.
• Reduces whining or groaning noises caused by old, contaminated fluid.

Step 4: Offer the Service

"This service takes about 30 minutes and costs $_____. Would you like us to perform the power steering fluid exchange for you today?"

Fun Fact:

Did you know that power steering fluid operates under high pressure, sometimes over 1,000 PSI? That’s why keeping it clean and fresh is crucial—old, worn-out fluid can’t handle the pressure, leading to steering issues and costly repairs!