Step 1: Engage & Ask

"Mr./Ms. [Customer’s Last Name], do you know when the last time your vehicle had a transmission service? Our records don’t show that this service has been performed, and it's essential to help maintain your transmission’s longevity and performance."

Step 2: Demonstrate the Need

"Let me show you the condition of your transmission fluid." (Perform a visual check or test the fluid's color and consistency to demonstrate if it’s dark or burnt.)

"As you can see, the fluid is starting to break down and show signs of contamination. This is normal over time, but it can lead to sludge and varnish buildup inside the transmission, which could affect shifting performance and potentially cause internal damage."

Step 3: Explain the Process & Benefits

"Our transmission fluid exchange service is a two-step process that cleans and replenishes the fluid in your transmission system. This service helps maintain your transmission’s efficiency and helps prevent costly repairs:"

1. Pre-Cleaning: We add a cleaning chemical to break down sludge, gum, and varnish inside your transmission.
2. Flush & Fluid Replacement: After the cleaning process, we perform a complete flush to remove the old fluid and contaminants. We then replace it with fresh transmission fluid designed specifically for your vehicle and add a transmission fluid protectant to keep everything running smoothly.

Step 4: Offer the Service

"This service takes about 30 to 45 minutes and costs $_____. Would you like us to perform the transmission fluid exchange today?"

Fun Fact:

Did you know that a transmission fluid exchange can help extend the life of your transmission and improve shifting performance? Regular fluid maintenance is like giving your car a “health check” for its transmission, helping it stay smooth and reliable for years to come!